Over the years, Oriental Furnishings has shipped thousands of customer orders. We've gained a lot of experience and expertise over the past 29 years.
However, in the unlikely event that you receive an item that has been damaged in shipping, please call us at 203-853-7553, or email us at email@example.com. We will make arrangements with the shipper to have the item picked up, and to schedule the delivery of your replacement item.
*The customer MUST keep all packing materials if there is damage to your shipment. We cannot file a damage claim without all of the original packing materials.
Most of the time, if an item is damaged in shipping, it's a small scratch, nick or scuff (for example) and returning the piece for replacement is not practical.
If the damage is small and repairs can be made by a local refinisher, we call this a “partial claim.” In essence, the customer contacts a local refinisher to make the repairs on site or in shop. The customer should then forward the bill to Oriental Furnishing for payment or reimbursement. Logically, the customer would be responsible to help find a local refinisher. The local refinishers must send a itemized bill with labor and materials noted. We base claims on the itemized bill. All goods are insured for total value or partial claims. Again, claims cannot be accepted if original packing materials are discarded or if inspections cannot be made.
If you are unhappy with your purchase you have 14 days to return with a R.M.A (return merchandise authorization) number- we will refund the full cost of the item minus the round trip expense- No questions asked. Please see our return policy for information.