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Shipping FAQs and Options

Holiday shipping deadlines and schedule:

To ensure on-time delivery for Christmas:

All large items, like beds or other furniture, that have to be shipped as "freight" must be submitted immediately. The last day to play an order for these items for Holiday Delivery is December 12, 2014.

For most other items that are under 70 lbs., the final day to order and ensure Christmas arrival is Wednesday, Dec 18th.

These dates are our projections and do not include delays that would be classified as "Acts of God." Most specifically, snow and ice storms.

Don't forget that you can always opt for an eGift Certificate that can be issued for any amount and is emailed immediately to either your recipient or yourself to print and present. Click here to find out more.

When you place your order on OrientalFurnishings.com, we will use the safest shipping methods available and provide you with our volume discounted pricing. Generally, we will use the U.S. Postal Service for small items less than 3 LBS. We rely on FedEx Home Delivery service for packages up to 70 LBS. Shipments over 70 pounds are shipped using a common carrier.

 Prices quoted for a carrier’s standard delivery are two - seven business days. The wide range of delivery time is the result of where the delivery is being made, relative to Norwalk, CT. Fed Ex will not deliver to P.O. Boxes or APO addresses. We use UPS and USPS for deliveries to those destinations.

 

Expedited Services


If you need Expedited or Time sensitive service, below are your options. Please contact us at 877-674-4542 if you would like to use one of these services.

FedEx Express Overnight:

We can “Overnight” most in-stock items for an additional shipping charge*. Orders placed after 8 am EST will ship the next business day and will arrive the following business day. Please note: Saturday and Sunday are not considered business days.

FedEx Express Second Day Air:

We can use express “Second Day Air” for most in-stock items for an additional shipping fee*. Orders placed after 8 am EST will ship the next business day and will arrive in two business days.

Please note: Saturday and Sunday are not considered business days.

 

Large Items


Large items or large orders ship via common carrier. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges. Your base shipping price should cover this cost but in some instances the you may be charged a additional fee by the freight company. In that case we will contact you. If you need expedited “RUSH” order on large items we will have to charge additional fees for “Rush Handling” on our end.

Shipping of large items at base cost will be curb side only. If you need additional service such as Lift Gate Service or inside delivery please contact us at 877-674-4542

 

Shipping Insurance

We insure every item we ship in case of mishandling by the shipper. Upon delivery, if the carton shows no rips, dents or tears, to protect yourself you can sign the shipping arrival notice as “ un inspected” . That will protect you.

If the item carton is visibly damaged, please sign as a damaged carton. The product may be fine, but this too will protect you-

If there is damage to your order please reach us at 877-674-4542 or by email .–info@orientalfurnishings or contact us via website- We will replace or repair this item as part of our 100% customer satisfaction guaranty.Claims must be made 14 days after arrival, to make a claim please contact us.

If damage has occurred to your shipment, the insurance team will want to see all of the pieces involved in the shipping, including, and maybe the most important, is the packaging material and box. Do not throw out any packaging material as we will need them to file our claim and the packing materials are needed to illustrate the damage in shipping to the in the inspection team, who will ultimately be making a judgment call. You may make the insurance VOID by throwing out these packing materials.

If a furniture item delivered to you and arrives damaged, please call us immediately at 877-674-4542. Retain all packing materials . We may require photos of any damage prior to processing your order. All claims for damage must be made within 3 days of receipt. All damage claims will need to be repackaged in original packaging in order to fulfill the claim process. Merchandise returned without original packing materials may result in a claims denial.

If the damage is small and repairs can be made by a local re finisher, we call this a “partial claim.” In essence, the customer contacts a local re finisher to make the repairs on site or in shop. The customer should then forward the bill to Oriental Furnishing for payment or reimbursement. Logically, the customer would be responsible to help find a local refinisher. The local re finishers must send a itemized bill with labor and materials noted. We base claims on the itemized bill. All goods are insured for total value or partial claims. Again, claims cannot be accepted if original packing materials are discarded or if inspections cannot be made.

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