Shipping
We have over 24 years of experience shipping our merchandise
all over the world. We take utmost care in
packing. We use proprietary packing techniques
and custom shipping boxes to insure safety
and minimize the possibility of damage during
travel. Each order is carefully inspected before we ship it.
Your order is fully insured. The cost of insurance is included in our shipping
price.
Method
We use UPS, FEDEX , and several low cost
freight carriers to ship our items. We also
use local moving companies to deliver items
to homes on the East Coast.
Shipping Costs
Shipping cost is determined by size, weight and destination.
Your shipping charges will be displayed when you check out.
Additional Shipping
Options
Overnight, Second Day and International
shipping options are available. Please call if you wish to use one of these options.
Availability
We ship most orders within 2 days.
Shipping transit time will vary depending
on location and shipping option. Most orders
are received within 2-5 days.
Refund Policy
If for any reason you are unhappy with your
purchase, return the item in its original packaging 14 days after arrival.
All returns must be packed w/ original packing materials and packed in the same way.
We will credit back the cost of the item. You will not be refunded the shipping cost and or the return shipping cost.
Damaged Items
PLEASE KEEP ALL PACKING MATERIALS IN CASE OF DAMAGE. DAMAGE CLAIMS CANNOT BE MADE WITH OUT ORIGINAL PACKING MATERIALS.
In the unlikely event that you receive an
item that was damaged in shipping, please keep all the
packing materials and call us at
or email us at info@orientalfurnishings.com to
have the item picked up and to schedule
a replacement.
If damage is small and a partial claim is made it will be the responsibilty of the customer to find a local refinisher.Local refinishers must send a itemized bill with labor and materials noted. We base claims on the itemized bill. All goods are insurred for total value or partial claims.Claims will not be accepted if original packing materials are discarded or if inspections can not be made.
Return Policy
Our in-store policy is to provide a store credit in case of returns.
If you have ordered an item online and are unhappy with your
purchase, return the item in its original packaging 14 days after arrival. We will credit back the cost of the item. You will not be refunded the shipping cost and or the return shipping cost.
If
you have any questions or concerns please contact us.